1. Commitment to Privacy
At BRIGHT Educare (“we”, “our”, or “us”), we take the privacy and confidentiality of our students, parents, guardians, and website visitors seriously. This Privacy Policy details our practices concerning the collection, storage, use, and safeguarding of your personal data when you visit our website, submit admission enquiries, or enroll in our academic coaching programmes in Rourkela, Odisha.
2. Information We Collect
We only collect personal information that is reasonably necessary to fulfill our educational services, communicate academic progress, and respond to your enquiries:
- Personal Identification Details: Student full name, parent or guardian name, date of birth, and postal address.
- Contact Information: Active phone numbers, WhatsApp contact numbers, and email addresses.
- Academic Information: Current school, grade / class (Class 6–12, Dropper), academic board (CBSE, ICSE, CHSE Odisha), target competitive examination (JEE Main, JEE Advanced, NEET), past examination scores, and test performance records.
- Enquiry & Counseling Records: Messages, course preferences, and counseling session notes submitted via our online enquiry form or during in-person visits.
3. How We Use Your Personal Data & Phone Number
Your personal data and contact details are utilized for transparent, necessary educational and administrative purposes:
- To provide personalized academic mentoring, counseling, and course recommendations.
- To maintain academic attendance registers and test evaluation scores.
- To communicate batch schedules, lecture timings, parent-teacher meetings (PTM), and exam notifications.
- To share student performance analytics and monthly report cards with parents/guardians.
📲 Communication Consent & Usage Protocol
By accepting the Terms and Conditions of our platform, you expressly consent to our collection and use of your personal data, specifically your phone number, for the purpose of contacting you through phone calls, IVR and RCS messaging. These calls and messages may be made to remind you of any relevant updates, activities, or information regarding your account, as well as to inform you about new offers, promotions, or updates related to our platform and services. You acknowledge and agree that we may use your phone number to provide these communications and understand that this is a necessary part of your engagement with our platform. You may opt out of receiving such communications at any time by contacting our support team or following the opt-out instructions provided in any communication. However, opting out of promotional calls will not affect non-promotional or service-related communications that are essential to your use of the platform.
4. Data Protection & Security Standards
We implement stringent technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, or disclosure:
- Student databases and contact records are restricted strictly to authorized administrative and counseling personnel.
- We do not sell, trade, rent, or lease student or parent contact information to any third-party marketing or advertising agencies under any circumstances.
- Physical records (admission forms and counseling sheets) are maintained in secure facilities at our Koelnagar center.
5. Sharing of Information
BRIGHT Educare only shares personal data in limited, necessary circumstances:
- Service Providers: With trusted telecommunication and cloud messaging providers strictly for the purpose of dispatching SMS, IVR, or transactional alerts as authorized.
- Legal Requirements: If required by applicable Indian law, judicial order, or governmental authorities to comply with statutory legal processes.
6. Children & Minor Students’ Privacy
Because we provide educational coaching to school students under 18 years of age, all admission agreements, contact consent, and academic counseling interactions are conducted with the explicit knowledge and participation of parents or legal guardians. We prioritize student well-being and psychological safety in all student-teacher interactions.
7. Your Rights & Opt-Out Mechanism
You have full control over your promotional communication preferences:
- Opt-Out of Promotional Alerts: You may unsubscribe from marketing SMS, promotional phone calls, or RCS updates at any time by contacting our helpline at 6372567109 or sending an opt-out message to WhatsApp at 7504849661.
- Access & Correction: Parents and enrolled students may review and update their contact numbers or residential address at any time by visiting the institute administration office.
8. Changes to this Privacy Policy
BRIGHT Educare reserves the right to modify or update this Privacy Policy as our services and regulatory standards evolve. Any updates will be published on this page with an updated effective date.
9. Grievance Officer & Contact Information
If you have questions, comments, or complaints concerning this Privacy Policy or our data handling practices, please contact:
- Institute Name: BRIGHT Educare
- Administrative Desk: E-78, Koelnagar, Rourkela, Odisha – 769014
- Phone: +91 6372567109
- WhatsApp: +91 7504849661
- Website: http://localhost:8080